Return & Refund Policy

Last updated: August 12, 2026

We want you to feel confident when shopping with QFORET. Please review the following policy before requesting a return.

Return Eligibility

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product must be:

• Unused, unopened, and in its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase or the original order number

For hygiene and safety reasons, products that have been opened, used, or had their seals removed cannot be returned unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product was damaged in transit, is defective, or does not match your order, contact us within 7 days of delivery. Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and shipping package

After reviewing the request, we will provide a replacement or refund at no additional cost when appropriate.

How to Request a Return

Before sending any product back, contact us at mkt@qgenetics.co.kr with your order number and reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address. Products returned without prior authorization may not be accepted.

Do not send returns to the address shown on the shipping label unless instructed to do so.

Return Shipping

Customers are responsible for return shipping costs for returns based on preference, ordering mistakes, or other reasons unrelated to product damage or QFORET error.

QFORET will cover reasonable return shipping costs when the product was damaged, defective, or shipped incorrectly.

Original shipping charges are non-refundable unless the return results from an error by QFORET.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at mkt@qgenetics.co.kr.

Exchanges

We do not currently offer direct exchanges. To receive a different product, please return the eligible item and place a new order.

Damaged, defective, or incorrect products may be replaced after review.

Order Cancellations

You may request to cancel your order within 1 hour of placing it, provided that the order has not yet been fulfilled or shipped.

To request a cancellation, contact us at mkt@qgenetics.co.kr as soon as possible and include your order number.

Cancellation requests are not guaranteed. Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must be handled according to our return policy.

Non-Returnable Items

The following items cannot be returned:

• Opened or used personal-care and cosmetic products, except when damaged or defective

• Gift cards

• Samples, promotional gifts, and complimentary products

• Products marked “Final Sale” at the time of purchase

• Products purchased from another retailer or marketplace

Products purchased from Amazon or another authorized retailer must be returned through the original place of purchase and are subject to that retailer’s return policy.

International Orders

International customers are responsible for return shipping costs, customs duties, taxes, and related charges unless the return results from an error by QFORET.

Customs duties, import taxes, and brokerage fees paid to third parties are not refundable by QFORET.

Contact

For return or refund questions, contact:

QFORET
Email: mkt@qgenetics.co.kr