Shipping Policy

Last updated: August 12, 2026

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Business days do not include weekends or public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Processing times may be longer during product launches, promotional periods, or periods of unusually high order volume.

Shipping Destinations

Orders placed through qforet.com are currently shipped to eligible addresses within the United States.

Shipping availability and rates for Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses will be shown at checkout when available.

QFORET products are stocked in Los Angeles and shipped domestically within the United States.

Shipping Rates

Available shipping methods, costs, and estimated delivery times are displayed at checkout before payment.

Any free-shipping promotion is subject to the conditions stated at checkout or in the applicable promotional offer.

Delivery Estimates

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after the order has been processed.

Delivery dates are not guaranteed. Delays may occur because of carrier operations, severe weather, holidays, address problems, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Tracking information may take up to 48 hours to become active after the carrier receives the package.

Address Changes and Cancellations

Please review your shipping information carefully before completing your order.

You may request to cancel or change an order within 1 hour of placing it, provided that the order has not entered fulfillment or been shipped. Requests are not guaranteed.

Once an order has entered fulfillment or has been shipped, we may be unable to change its delivery address or cancel it.

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, we will contact you to determine the next step. Additional shipping charges may apply before the order can be reshipped.

Lost, Damaged, or Incorrect Orders

If your tracking information shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the carrier before contacting us.

If your order is lost in transit, damaged, or incorrect, contact us at mkt@qgenetics.co.kr as soon as possible. Include your order number, a description of the issue, and photographs when applicable.

Claims involving damaged, defective, or incorrect products should be submitted within 7 days of delivery.

Returns

Shipping charges and return eligibility are governed by our Return, Refund & Cancellation Policy:

https://www.qforet.com/policies/refund-policy

Contact

For shipping questions, contact:

QFORET
Email: mkt@qgenetics.co.kr
Phone: +82-2-6348-9440